TPCODL concludes Consumer Awareness month with focus on customer convenience & better experience

1.  MLAs visited TPCODL’s technological and consumer-friendly initiatives

2.  Aim was to spread awareness among consumers related to various services provided by TPCODL

30th April, 2023 (Odisha Tazanews) Bhubaneswar :-  TP Central Odisha Distribution Limited (TPCODL) successfully concluded its month-long consumer awareness programme ‘Apananka Mitra, Apananka Sathire’ today. The initiative, which was launched on the occasion of Utkal Divas on 1st April, 2023, aimed to educate consumers about various consumer-friendly initiatives and facilities introduced by the company to improve power distribution services in its licensed area of operation. On this occasion a familiarisation trip was organised by TPCODL with public representatives.

Joining the event, MLAs Shri Jyotindranath Mitra (Khurda), Shri Sashi Bhushan Behera (Kendrapada), Shri Sudhir Samal (Dhenkanal), Shri Ananta Narayan Jena (Bhubaneswar – Central), Shri Satya Narayan Pradhan (Ranapur) and Shri Rajanikant Singh (Angul) visited the Discom’s Central Power System Control Center (PSCC), Customer Care Center, and 24X7 Call Center to understand the technology and gain a first-hand experience of the processes and operations. M. Shenbagam, CEO, TPCODL accompanied the guests along with Chief of Operations and Commercial.

TPCODL has used various media platforms, both digital and traditional, and BTL activities, during the month to inform consumers about the facilities offered by the company for customer convenience. These include a centralized call center, a toll-free number for queries and billing issues, Bill on WhatsApp, Mitra App as a one-stop solution for all consumer needs, online bill payment, Bidyut Seva Kendras for the benefit of rural consumers, and more.

The consumer awareness programme received an overwhelming response from consumers, and members of various Resident Welfare Associations (RWA) of leading housing societies in and around Bhubaneswar and Cuttack appreciated TPCODL’s efforts in bringing about a positive change in the power distribution landscape of Odisha. The programme also received a lot of appreciation from the visiting MLAs. M. Shenbagam, CEO, TPCODL, said, “Our priority is to provide the best service to our consumers, with reliable power supply and convenient customer experience.We have introduced several initiatives in this direction, and it is essential for customers to be aware of them to take complete advantage. This is a positive step towards our vision of enhancing overall customer experience and providing the best service to our consumers.” About TPCODL: TP Central Odisha Distribution Limited (TPCODL) is a joint venture between Tata Power and the Government of Odisha with the majority stake being held by Tata Power Company (51%). TPCODL serves a population of 1.36 Crores with Customer Base of 26 Lakh and a vast Distribution Area of 29,354 Sq. Kms.

Tata Power has a vast experience in electricity distribution in Mumbai, Delhi and Ajmer, and has been a benchmark performer in Delhi for the last 19 years. TP Central Odisha Distribution Limited, is focused on providing reliable power supply, enhanced customer services and reducing the existing AT&C losses in a systematic manner. The company is working towards achieving this by upgrading the present distribution infrastructure, adopting new technologies and providing various digital services to the customers.